Shipping + Returns
Need help? Shoot us an e-mail at firstname.lastname@example.org Please allow up to 24 hours (Monday–Friday) for our customer service team to get back to you.
- Orders purchased with our free shipping option will be shipped by USPS First Class.
- Due to the current Covid-19 pandemic, our fulfillment window has adjusted and orders are processed within 3-5 business days from the date they were purchased.
- Orders are processed Monday–Friday, excluding holidays.
- Once your order has been shipped, a confirmation email with a tracking number will be sent out.
The shipping courier (UPS or USPS) is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. We are not responsible for packages once proof of delivery is provided.
Due to liability of the courier, no refund or exchange will be issued until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process that often take several weeks or more to complete.
- We offer returns within 30 days of the delivery date. Your item(s) must be unused, unworn, and in the same condition that you received it, with the original packaging.
- Please note that shipping costs will not be refunded.
- If your return arrives back to Emi Fine within 15 days of the date you received your package, there is no restocking fee. Returns that arrive past the 15 day period will have a $10 restocking fee deducted from their refund.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be processed within 7 to 10 business days of receipt. If you haven’t received a refund after two weeks, please contact your bank. It may take two weeks or more before your refund is officially posted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.